Privacy
Policy:

You can take complete control of your data and delete these at any time. We provide a PDF document with all your data upon request. If this is something you would like to do, you can raise a support ticket with us, and we will provide you with the necessary information (You will only be able to access this area of our support team if you have an account with us.).

 

We collect information from you for the sole reason of creating a better service for you. The information we collect is what you provide to us. So when you sign up to have an account with us, purchase a product, or contact our support team, that information is securely stored on our servers. We do not use third-party sources to generate more information from you. All we use is what you provide to us.

 

At Ark Digital Agency, we only collect the data we deem necessary. The data we collect has either been submitted by you or collected via our team when we communicate with you. The main reason we will use your information is to improve our service. This includes be is not limited to things like improving the services we offer and the performance that they operate under. Most of the data we collect is based on performance improvements and is there for based on statistics of your usage, not your data.

 

In the early stages, where we are discussing the sale or services you are signing up for, we use the tool Zoho CRM. To take payments, we use three trusted third-party gateways called Stripe, PayPal and Wise (formerly TransferWise). These services align with our values, including our values on security and your pieces of information safety. We only share the information with these third parties if necessary and nothing extra.

 

We may need to contact you on occasion and will use your provided information to do so. The methods we would use to contact you outside the Ark Digital Agency framework may include a phone call, sms message, or email.

 

We have access to servers in various locations around the world. If your data is requested or needs to be transferred, that may mean that it will be temporarily transferred across countries to get to you or its new location.

 

You can access and update your data anytime by logging in to your Ark Digital Agency client area and completing our form. If you don’t yet have an account with Ark Digital Agency, you can fill out the same form, and we will provide the information we have within our HubSpot account. Should you wish for your data to be deleted, you can raise a ticket under the Security and Privacy department, and one of the Ark Digital Agency team will comply with your request. Your data will not be deleted if it is still used in an active investigation or infringes on any local or government rules.

 

We use the highest and latest standards, including two-factor authentication and encryption, to ensure your data is stored safely and securely. We only hold on to your data for as long as you have an account with us, or we deem it necessary to delete it in adherence to our terms of service.

 

To protect you, our customer and other customers, the Ark Digital Agency company, and our third-party partners of Ark Digital Agency, we will cooperate fully with any requests from any legal or law enforcement bodies. This includes any bodies acting under a legal capacity during either investigation or prosecution. It is at Ark Digital Agency’s discretion which of your data will be submitted, either in part or your entire data, once tangible evidence is provided to Ark Digital Agency. 

 

To comply with ICANN or any ccTLD rules, we will notify you, should Ark Digital Agency deem it necessary, of the status of your data during an investigation, including transferring or removing your data from Ark Digital Agency servers. This can also include the transfer or removal of your domain name, hosting, and all other services that Ark Digital Agency offers.

 

This privacy policy is updated regularly and without warning. The date of the latest version of the privacy policy is posted at the top of this page. This privacy policy governs you once you provide us with any of the above information specified at the beginning of this document, not when you fully sign up for one of our plans. You are now governed under this privacy policy if you contact us via phone, email or a support ticket.